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BPM (Business Process Management) automates and streamlines the many processes that are the lifeblood of an organization. From processing an online order to approving a mortgage application, BPM provides an independent process layer that controls how people and technology interact to get things done. BPMS (Business Process Management Systems) provide the capability to design, deploy, execute, analyze and optimize end-to-end business processes. BPM systems coordinate the flow of tasks, access to resources and the exchange of information among employees, customers and partners. BPM systems capture information about the execution of the process to enable continuous process improvement.

More about Business process management :

Business process management (BPM) is a direction move convergent on aligning all aspects of an methodicalness with the wants and needs of clients. It is a holistic direction approach that promotes playing effectiveness and efficiency while pains for innovation, flexibility, and combining with technology. Business impact direction attempts to improve processes continuously. It could thence be described as a \"process optimization process.\" It is argued that BPM enables organizations to be more efficient, more trenchant and more capable of change than a functionally focused, traditional hierarchical direction approach.


A playing impact is \"a collection of related, structured activities that produce a assist or product that foregather the needs of a client.\"[citation needed] These processes are critical to any methodicalness as they generate revenue and often represent a significant proportion of costs. As a managerial approach, BPM considers processes to be strategic assets of an methodicalness that must be understood, managed, and reinforced to deliver value added products and services to clients. This foundation is very similar to another Total Quality Management or Continuous Improvement Process methodologies or approaches. BPM goes a step boost by stating that this move can be supported, or enabled, through profession to ensure the viability of the managerial move in times of stress and change. In fact, BPM is an move to integrate a \"change capability\" to an methodicalness - both human and technological. As such, whatever BPM articles and pundits often discuss BPM from digit of two viewpoints: grouping and/or technology.

Roughly speaking, the idea of (business) impact is as traditional as concepts of tasks, department, production, outputs. The underway direction and transformation approach, with formal definitions and technical modeling, has been around since the primeval 1990s (see playing impact modeling). Note that in the IT community, the term 'business process' is often used as synonymous of direction of middleware processes; or integrating covering software tasks. This position haw be overly restrictive. This should be kept in mind when reading software engineering papers that refer to 'business processes' or 'business impact modeling.'

Although the initial pore of BPM was on the automation of nonhuman playing processes, it has since been extended to integrate human-driven processes in which human interaction takes place in series or parallel with the nonhuman processes. For warning (in workflow systems), when individual steps in the playing impact require human intuition or judgment to be performed, these steps are assigned to pertinent members within the organization.

More advanced forms such as human interaction direction are in the complex interaction between human workers in performing a workgroup task. In this case, whatever grouping and systems interact in structured, ad-hoc, and sometimes completely dynamic ways to complete digit to whatever transactions.

BPM can be used to understand organizations through expanded views that would not otherwise be available to organize and present. These views include the relationships of processes to each another which, when included in the impact model, provide for advanced reporting and analysis that would not otherwise be available. BPM is regarded by whatever as the backbone of enterprise noesis management.

BPM is a critical part of ITSM - IT Service Management. Without driving good playing impact direction your IT Service Management initiatives would fail. All disciplined IT Service Management implementations include well developed BPM processes.

Because BPM allows organizations to abstract playing impact from profession infrastructure, it goes far beyond automating playing processes (software) or solving playing problems (suite). BPM enables playing to respond to changing consumer, market, and restrictive demands faster than competitors - creating competitive advantage.

BPM life-cycle

Business impact direction activities can be grouped into five categories: design, modeling, execution, monitoring, and optimization.
Business Process Management Life-Cycle.svg


Process Design encompasses both the identification of existing processes and the organisation of \"to-be\" processes. Areas of pore include representation of the impact flow, the actors within it, alerts & notifications, escalations, Standard Operating Procedures, Service Level Agreements, and task hand-over mechanisms.

Good organisation reduces the number of problems over the lifetime of the process. Whether or not existing processes are considered, the aim of this step is to ensure that a correct and efficient theoretical organisation is prepared.

The proposed transformation could be in human-to-human, human-to-system, and system-to-system workflows, and might target regulatory, market, or competitive challenges faced by the businesses.


Modeling takes the theoretical organisation and introduces combinations of variables (e.g., changes in rent or materials costs, which determine how the impact might operate low different circumstances).

It also involves running \"what-if analysis\" on the processes: \"What if I have 75% of resources to do the same task?\" \"What if I want to do the same job for 80% of the underway cost?\"


One of the ways to automate processes is to develop or purchase an covering that executes the required steps of the process; however, in practice, these applications rarely execute all the steps of the impact accurately or completely. Another move is to use a combination of software and human intervention; still this move is more complex, making the documentation impact difficult.

As a response to these problems, software has been developed that enables the flooded playing impact (as developed in the impact organisation activity) to be circumscribed in a computer module which can be directly executed by the computer. The grouping module either use services in adjoining applications to action playing dealings (e.g. calculating a repayment organisation for a loan) or, when a step is too complex to automate, module ask for human input. Compared to either of the previous approaches, directly executing a impact definition can be more straightforward and thence easier to improve. However, automating a impact definition requires pliant and comprehensive infrastructure, which typically rules out implementing these systems in a legacy IT environment.

Business rules have been used by systems to provide definitions for governing behaviour, and a playing rule engine can be used to drive impact execution and resolution.


Monitoring encompasses the tracking of individual processes, so that aggregation on their state can be easily seen, and statistics on the performance of digit or more processes can be provided. An warning of the tracking is being able to determine the state of a customer visit (e.g. ordered arrived, awaiting delivery, invoice paid) so that problems in its operation can be identified and corrected.

In addition, this aggregation can be used to work with customers and suppliers to improve their adjoining processes. Examples of the statistics are the generation of measures on how quickly a customer visit is processed or how whatever orders were processed in the last month. These measures tend to fit into three categories: wheel time, defect rate and productivity.

The degree of monitoring depends on what aggregation the playing wants to evaluate and analyze and how playing wants it to be monitored, in real-time, near real-time or ad-hoc. Here, playing activity monitoring (BAM) extends and expands the monitoring tools in generally provided by BPMS.

Process defence is a collection of methods and tools attendant to impact monitoring. The aim of impact defence is to analyze event logs extracted through impact monitoring and to compare them with an a priori impact model. Process defence allows impact analysts to detect discrepancies between the actual impact execution and the a priori model as well as to analyze bottlenecks.


Process optimization includes retrieving impact performance aggregation from moulding or monitoring phase; identifying the potential or actual bottlenecks and the potential opportunities for cost savings or another improvements; and then, applying those enhancements in the organisation of the process. Overall, this creates greater playing value.


Whilst the steps can be viewed as a cycle, economic or time constraints are likely to limit the impact to only a few iterations. This is often the case when an methodicalness uses the move for short to medium term objectives kinda than trying to transform the organizational culture. True iterations are only possible through the collaborative efforts of impact participants. In a majority of organizations, complexity module require enabling profession (see below) to hold the impact participants in these daily impact direction challenges.

To date, whatever organizations often start a BPM send or program with the neutral to behave an area that has been identified as an area for improvement.

In financial sector, BPM is critical to make sure the grouping delivers a quality assist while maintaining restrictive compliance.

Currently, the international standards for the task have only limited to the covering for IT sectors and ISO/IEC 15944 covers the operational aspects of the business. However, whatever corporations with the culture of prizewinning practices do use standard operating procedures to regulate their operational process. Other standards are currently being worked upon to support in BPM implementation (BPMN, Enterprise Architecture, Business Motivation Model).

BPM technology

Some define the BPM System or Suite (BPMS) as \"the whole of BPM.\" Others module relate the important concept of aggregation moving between enterprise software packages and immediately think of Service Oriented Architecture (SOA). Still others limit the definition to \"modeling... to create the ‘perfect’ process,\" (see Business modeling).

These are coloured answers and the subject offerings continue to evolve. The BPMS term haw not survive. Today it encompasses the concept of supporting the managerial move through enabling technology. The BPMS should enable all stakeholders to have a firm understanding of an methodicalness and its performance. The BPMS should facilitate playing impact change throughout the chronicle wheel stated above. This module support in the automation of activities, collaboration, combining with another systems, integrating partners through the value chain, etc. For instance, the size and complexity of daily tasks often requires the use of profession to model efficiently. These models facilitate automation and solutions to playing problems. These models can also become executable to support in monitoring and controlling playing processes. As such, whatever grouping view BPM as \"the bridge between Information Technology (IT) and Business.\"[citation needed]. In fact, an argument can be made that this \"holistic approach\" bridges organizational and subject silos.

There are four critical components of a BPM Suite:

* Process Engine – a robust platform for moulding and executing process-based applications, including playing rules
* Business Analytics — enable managers to identify playing issues, trends, and opportunities with reports and dashboards and react accordingly
* Content Management — provides a grouping for storing and securing electronic documents, images, and another files
* Collaboration Tools — remove intra- and interdepartmental communication barriers through communicating forums, dynamic workspaces, and message boards

BPM also addresses whatever of the critical IT issues underpinning these playing drivers, including:

* Managing end-to-end, customer-facing processes
* Consolidating data and increasing visibility into and access to associated data and information
* Increasing the flexibility and functionality of underway stock and data
* Integrating with existing systems and leveraging emerging assist oriented architecture (SOAs)
* Establishing a common module for business-IT alignment

Validation of BPMS is another technical issue that vendors and users need to be aware of, if restrictive deference is mandatory.The validation task could be performed either by an authenticated third party or by the users themselves. Either way, validation documentation module need to be generated. The validation document usually can either be published officially or retained by users.

BPM Tags:
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BPM Article by Svetlana Lozovenko
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